Disappointed

Yesterday I had an appointment with utility assistance. I tried my best to plead my case. I told them that I just started working and I wouldn't get paid for another two weeks. I showed them the letter from my employer, and I told them I only have money to cover September rent. The lady told me that I need to choose which one is important...all I want is some help. I told her I have 3 small kids, and she told me that their is nothing they can do for me.